« Skype Adds Cisco SMB Interoperability | Main | Iotum Streamlines Calliflower Conferencing Service »

09/23/2009

OnSIP Adds Browser-Based User Interface to Hosted PBX Service

Hosted IP PBX services have long had a shortcoming compared to premises-based solutions: They didn't offer onscreen call-handing capabilities. Premises IP PBXes typically have fancy "dashboard" software that runs on users' PCs. It lets employees see who's on the phone, click to call, drag calls to transfer and things like that. Now hosted providers are getting into the act. Vocalocity introduced a browser-based dashboard in April. And Junction Networks' OnSIP service has just introduced its own call-handling interface.

The new my.OnSIP interface also runs in the user's browser. It provides instant message chat capability, presence awareness and various call handling functions. The left side of the window shows a contact list, with information about contacts' status. Color-coded icons indicate who, for example, is on calls, available to talk, chatting, available to chat, and unavailable. Clicking a name initiates a call to the person.

The right side of the interface varies. At the bottom is the IM chat window. The top shows information about active calls, which users can drag to transfer. It also shows missed calls and voice mail, and can display an onscreen dialer. The dialer has a particularly useful capability: It lets users type in SIP addresses, so they can call Internet telephony subscribers as well as people at ordinary PSTN numbers.

Junction Networks CEO Mike Oeth says the new interface has a number of benefits in daily work life. For one, it makes it unnecessary to remember everyone's extension number. It's also a big time-saver to be able to see who is on a call or otherwise occupied. Rather than dialing someone and getting a busy signal, it's easy to IM or e-mail them, or wait until their call ends.

The my.OnSIP interface is free for users of the OnSIP hosted IP PBX service, which charges a flat monthly rate plus per-minute call charges. That contrasts with many hosted services, which typically charge a monthly fee for every extension, including those in locations such as reception areas or loading docks that see little use.

Comments

Verify your Comment

Previewing your Comment

This is only a preview. Your comment has not yet been posted.

Working...
Your comment could not be posted. Error type:
Your comment has been saved. Comments are moderated and will not appear until approved by the author. Post another comment

The letters and numbers you entered did not match the image. Please try again.

As a final step before posting your comment, enter the letters and numbers you see in the image below. This prevents automated programs from posting comments.

Having trouble reading this image? View an alternate.

Working...

Post a comment

Comments are moderated, and will not appear until the author has approved them.

Resources

  •     A selection of free documents for download to help make purchasing decisions when shopping for a business phone system.
  •      Get customized price quotes on a business phone system from top vendors.

Reports

  • Choosing the (Near-) Perfect Cloud Video Conferencing Solution
         This 7-page buyer's guide gives SMBs the information they need to choose the cloud-based video conferencing service that fits their needs. As a for-purchase download priced at $9.99, this document avoids the conflicts of interest of papers and guides that are offered for free, or sponsored by, vendors and service providers. Instead, it provides the kind of objective and authoritative information that would otherwise require assigning a staffer to spend days or weeks searching out and evaluating.

  • SMB Video Conferencing: Getting Beyond Clouds & Interoperability
         This 31-page VoIP Evolution report provides an in-depth analysis of a market that has suddenly become very competitive. It identifies and dispels some of the misconceptions that have become part of the conventional wisdom surrounding SMB video conferencing. Chief among these are unrealistic expectations regarding the cloud approach and interoperability.
         The report provides an innovative approach to analysis by illustrating that these issues are just two of many important factors that differentiate solutions from one another. The report surveys 10 Companies to Watch and compares 16 cloud solutions using a unique Differentiation Matrix that clarifies their strengths and weaknesses.

  • Voice Over LTE: More Pitfalls Than Promise for Now
        This 18-page Heavy Reading Insider report, written by Robert Poe, analyzes the prospects for delivery of voice calls over cellular networks using LTE (long-term evolution) 4G wireless technology. Operators are originally looking to use LTE mainly for mobile data services, since a number of technical issues make delivering voice traffic over LTE complicated. The report describes the various options available to operators, and explains why they are likely to move to voice over LTE later rather than sooner. Information about the report is available at Heavy Reading 4G/LTE Insider.

  • Making HD Voice Happen: Choosing Codecs, Connecting Islands
        This Heavy Reading Insider report by Robert Poe evaluates the impact HD voice will have on voice services providers ranging from traditional telcos to cable MSOs to cellular carriers to VoIP operators. The 20-page report also analyzes the role vendors' and providers' choices of codecs will play in ensuring that HD voice services can be delivered end-to-end, rather than only within individual providers' or enterprises' networks. It also surveys the HD voice efforts of 14 vendors.
        Information about the report is available at Heavy Reading Insider. A column about the report is available at Light Reading.

  • Disruptive VoIP Services: What Carriers Need to Know
        A report by Robert Poe for Heavy Reading, analyzing the innovative VoIP services with the most potential to disrupt the telecom services market over the next three to five years.
        The 57-page report describes the changes VoIP innovation brings to telephony models, practices and concepts. It identifies 17 categories of potentially disruptive VoIP services, and analyzes their potential impact on the market. It also profiles 50 potentially disruptive companies and services.
        Information about the report is available on the Heavy Reading Website. Coverage of the report is available on the Light Reading Website.


Tag Cloud