Video conferencing was a lot more interesting to watch in 2011 than was VoIP. It wasn't that nothing happened in VoIP during the year. It was just that a lot more happened in video conferencing. This was especially true in the SMB space. Early summer saw a slew of significant announcements from vendors and providers. These announcements figured prominently in the VoIP Evolution report "SMB Video Conferencing: Getting Beyond Clouds & Interoperability."
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The numbers from Infonetics Research certainly sounded impressive. A new report by the market research firm revealed that the global market for VoIP services reached $21 billion in the first half of 2009. That sheer volume of revenue made it seem as if VoIP had become the massively disruptive technology everyone said it was going to be. A closer look, however, reveals just the opposite. In fact, VoIP itself is not inherently disruptive. Rather, it's merely a technology that makes the creation of disruptive services possible for those with the vision and insight to use it that way.
Continue reading "In a Biannual VoIP Market Worth $21 Billion, Where's the Innovation?" »