Fonality Becomes a Cloud Communications Company

One of the key characteristics of the VoIP business is competition between dissimilar companies with vastly different business models and logic. A leading example, though far from the only one, is the competition between premises IP PBX vendors and hosted VoIP providers. Their products are very different – one is hardware, one is a service. But they are trying to sell them to the exact same customers: SMBs (small to medium-size businesses) looking for advanced telephony features. Open-source IP PBX maker Fonality from the start focused on the vendor approach, but its unique hybrid hosted architecture also put it partly in the services camp. Now, in a remarkable transformation, it has become solely a cloud communications provider, though with a crucial hardware component.

The Top 25 VoIP Advances of 2009

There were more advances than true innovations in the VoIP world in 2009. That's because some of the most important developments had more to do with commercial and political maneuvers than with technical creativity. Still, such maneuvers often helped spread the benefits of VoIP as much as did technical innovation. And collectively, the advances brought some already-evident trends into clearer focus. A key such trend is the increasing integration of voice with other applications and services. Another is the intensifying interest in HD voice. A third is the growing interconnection of VoIP services, in part in response to the possibilities that end-to-end HD voice offers. With such trends as background, here, in no particular order, are our top 25 VoIP advances of 2009.

Phone.com Introduces Hosted HD VoIP Service

HD (high-definition) voice is getting increasing attention from both users and providers of business VoIP services. It offers a number of advantages over standard voice calling, especially in business situations. It makes calls less fatiguing, and different accents easier to understand. Until now, though, smaller businesses have had trouble taking advantage of the technology. To fill the gap, Phone.com has just added HD voice capability to its hosted phone service for SMBs.

New Ifbyphone Version Targets Advertising Firms

Ifbyphone has launched a new version of its hosted telephony platform. The platform is one of a growing array of hosted services offering sophisticated business telephony capabilities, including features such as call center and interactive voice response systems, for small to medium-size businesses. The new version is particularly convenient for users in the advertising business.

Seven Scale Enters Cloudvox in Cloud Telephony Race

Providing voice phone services is getting easier all the time. Developers need merely write a few lines of code in a familiar programming language and pay a few bucks a month for a phone number. The code, running in a Web or other application, tells a hosted service to do things like making, receiving or otherwise handling calls. The developer's company pays a few cents a minute for every call that the service handles for its customers. The availability of such hosted services moves telephony out of the realm of telecom specialists and into the hands of ordinary Web companies. The latest entry in the field is Cloudvox, offered by Seattle-based Seven Scale.

Iotum Streamlines Calliflower Conferencing Service

VoIP-based conference calling is radically different from the traditional variety. The ability to integrate an IP-based service with Web and other applications transforms the experience for user and organizer alike. At a minimum, it can provide onscreen interfaces, and various other collaboration and communication methods besides voice. Iotum has been steadily upgrading its Calliflower conferencing service since its June 2008 introduction. And it has just added several new features that make the service quicker and easier to use, particularly in large conferences with plenty of outside participants.

My1voice Business Phone Service Starts at $10 per Month

In the current recession, a lot of people are starting businesses not because they want to but because they have no jobs. For such individuals, saving money while appearing professional is crucial. A new hosted service called my1voice, offered by Ottawa-based Protus, will help them do that. It provides a business number and office phone features starting at $10 per month. Companies can have incoming calls forwarded anywhere, to any number of employees.