Hosted IP PBX services have long had a shortcoming compared to premises-based solutions: They didn't offer onscreen call-handing capabilities. Premises IP PBXes typically have fancy "dashboard" software that runs on users' PCs. It lets employees see who's on the phone, click to call, drag calls to transfer and things like that. Now hosted providers are getting into the act. Vocalocity introduced a browser-based dashboard in April. And Junction Networks' OnSIP service has just introduced its own call-handling interface.
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A research firm has uncovered more signs that business use of VoIP is on a roll. A new report by the Dell'Oro Group found that the sales of carrier IP telephony equipment was up 7 percent in the second quarter of 2009, compared to the previous quarter. The increase came despite a severe downturn in carriers' spending on network modernization in general. The report specifically found that sales of IP business trunking licenses, including SIP trunking, were up 33 percent, while business VoIP or IP Centrex licenses on voice application servers were up a full 85 percent.
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