About VoIP Evolution

VoIP Evolution provides cutting-edge research and analysis about the innovative companies, services and technologies that are creating the future of voice and video communication. VoIP Evolution reports take a unique approach to analysis. It starts with the fact that a lot of markets today are far from consistent. Head-to-head competition between similar products and services – that is, apples-to-apples comparison – is rare. More often the clash is between very different types of players – equipment vendors versus service providers, for example. That means the most important competition is as much between business models as between products.

VoIP Evolution research focuses on this multiplicity of product types and business models, rather than trying to work around it. Its innovative approach treats this contrast in categories as a tool for comparison rather than a barrier to it. Furthermore, it identifies multiple other such contrasts that differentiate products and services. Taken together, these differentiators provide a far more complete picture of the relative strengths and weaknesses of different solutions than do conventional methods of market analysis. This approach is particularly suitable for markets that mix equipment and services, such as VoIP and video conferencing. It is also a perfect fit for an era in which cloud services have become a powerful presence in almost every high-tech market.

Robert Poe, Principal Analyst & Editor-in-Chief

RP portrait Robert Poe has been covering technology as a writer and analyst, with an emphasis on telecommunications, in Asia and the U.S. for 25 years. He lived (and practiced karate) in Japan during the 1980s, writing about aircraft manufacturing, computers, semiconductors and telecommunications, among other things, while serving as Asia-Pacific bureau chief for two high-tech industry publications. He lived in Hong Kong in the mid-1990s, as a writer and editor-in-chief for electronics and telecommunications magazines. He has covered stories in China, India, Indonesia, Japan, Korea, Malaysia, the Philippines, Singapore, Taiwan and Thailand.

In the late 1990s he worked for an undersea cable startup, and early this century was a staff writer with Business 2.0 magazine. He has written technology articles for Upside, Wired News, Slate and Investors Business Daily. He has also written occasional political articles. In recent years he has particularly focused on the startling new technologies and business models resulting from the merging of the Internet and the traditional telephone network. Analyst reports he has written for Heavy Reading have covered topics including disruptive VoIP services, Ethernet backhaul testing, voice over LTE and HD voice codecs.



  •     A selection of free documents for download to help make purchasing decisions when shopping for a business phone system.
  •      Get customized price quotes on a business phone system from top vendors.


  • Choosing the (Near-) Perfect Cloud Video Conferencing Solution
         This 7-page buyer's guide gives SMBs the information they need to choose the cloud-based video conferencing service that fits their needs. As a for-purchase download priced at $9.99, this document avoids the conflicts of interest of papers and guides that are offered for free, or sponsored by, vendors and service providers. Instead, it provides the kind of objective and authoritative information that would otherwise require assigning a staffer to spend days or weeks searching out and evaluating.

  • SMB Video Conferencing: Getting Beyond Clouds & Interoperability
         This 31-page VoIP Evolution report provides an in-depth analysis of a market that has suddenly become very competitive. It identifies and dispels some of the misconceptions that have become part of the conventional wisdom surrounding SMB video conferencing. Chief among these are unrealistic expectations regarding the cloud approach and interoperability.
         The report provides an innovative approach to analysis by illustrating that these issues are just two of many important factors that differentiate solutions from one another. The report surveys 10 Companies to Watch and compares 16 cloud solutions using a unique Differentiation Matrix that clarifies their strengths and weaknesses.

  • Voice Over LTE: More Pitfalls Than Promise for Now
        This 18-page Heavy Reading Insider report, written by Robert Poe, analyzes the prospects for delivery of voice calls over cellular networks using LTE (long-term evolution) 4G wireless technology. Operators are originally looking to use LTE mainly for mobile data services, since a number of technical issues make delivering voice traffic over LTE complicated. The report describes the various options available to operators, and explains why they are likely to move to voice over LTE later rather than sooner. Information about the report is available at Heavy Reading 4G/LTE Insider.

  • Making HD Voice Happen: Choosing Codecs, Connecting Islands
        This Heavy Reading Insider report by Robert Poe evaluates the impact HD voice will have on voice services providers ranging from traditional telcos to cable MSOs to cellular carriers to VoIP operators. The 20-page report also analyzes the role vendors' and providers' choices of codecs will play in ensuring that HD voice services can be delivered end-to-end, rather than only within individual providers' or enterprises' networks. It also surveys the HD voice efforts of 14 vendors.
        Information about the report is available at Heavy Reading Insider. A column about the report is available at Light Reading.

  • Disruptive VoIP Services: What Carriers Need to Know
        A report by Robert Poe for Heavy Reading, analyzing the innovative VoIP services with the most potential to disrupt the telecom services market over the next three to five years.
        The 57-page report describes the changes VoIP innovation brings to telephony models, practices and concepts. It identifies 17 categories of potentially disruptive VoIP services, and analyzes their potential impact on the market. It also profiles 50 potentially disruptive companies and services.
        Information about the report is available on the Heavy Reading Website. Coverage of the report is available on the Light Reading Website.

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